FAQs

Frequently Asked Questions

Yes, absolutely! International shipping will be calculated at checkout.

You can check it from the link below.

Order Tracking

Delivery takes 3-4 weeks and in peak seasons up to 6 weeks. This is because we quality check absolutely everything, and in high volume periods this takes longer for us to process. At pawfriendsshop, we partner with global merchants and artisans in order to provide you with the best prices and the most interesting products, at such a great price.

If you are unhappy with the lead times, please contact one of our representatives and they will give you a full refund or cancel your order for you! We want our customers to be happy.

For CUSTOM pieces: Immediately after you’ve placed an order, your pet’s image is sent to one of our artists. Please allow 5-7 days for the design to be completed, and another 3-4 days for the product to be shipped. On average, you can expect 2-4 weeks delivery time from when you’ve placed your order to the time you receive your very own custom-made item. During the peak season, due to high demand, it can take up to 4-5 weeks for the delivery of your item. If in doubt please consult the customer service at info@pawfriendsshop.com

No returns policy due to the customized nature of our products.Order cancellations can be up to 2 hours after purchase.Full refunds are available on all defective products, just send us a picture and we’ll make it up to you! Other types of refunds can be issued when the need occurs, but for more information visit our Return & Refund Policy page.